"The Service Catalog is a key tenet of ITIL, which explains the rise of interest and adoption. It delivers a clear, intuitive way for business customers to understand and request the services that IT provides. It also provides a platform for tracking the status of requests and performance against the services offered through the catalog.
The Takeaway: Service Catalogs are often cited as the quickest win for the IT organization."
Improving Business and IT Alignment With a Service Catalog,
Dennis Gaughan, AMR Research
"The Service Catalogue should help standardize the request and fulfillment of IT services because there will be a single consistent definition of service costs and service levels. In effect it stops each request for services being treated like a 'unique deliverable'."
The Service Catalogue and the CMDB,
Martin Gandar, Butler Group
"The most mature and proven Service Catalog solution is provided by newScale, an innovator and market leader in the Service Catalog software market."
ITIL Version 3 and the IT Service Catalog,
Hank Marquis, Enterprise Management Associates (EMA)
"ITIL V3 requires a Service Catalog solution with integrated functionality for defining a portfolio of standard service offerings, managing business relationships, tracking IT finances, controlling demand, and fulfilling requests for services."
ITIL Version 3 and the IT Service Catalog,
Hank Marquis, Enterprise Management Associates (EMA)
"Organizations considering self-service IT - for virtualization, data center automation, or a private cloud - should place newScale high on their short list of companies and products to evaluate."
Enterprise Management Associates
"Service Catalogs are the cornerstone of service delivery and automation, and the starting point for any company interested in saving money and improving relationships with the business."
Service Catalogs: The Heart of Service Delivery Management,
Julie Giera, Forrester Research
"newScale's RequestCenter provides users with a configurable Web-based Service Catalog that has a view of available services and manages IT service requests. Prebuilt reporting and analytics enable IT service providers to identify bottlenecks, evaluate service team productivity, and manage service performance."
Why Vendor Management Teams Need Specialized Tools For Outsourcing Governance,
Paul Roehrig, Forrester Research
"The potential benefits of using IT Service Portfolio Management tools are that they help IT to:
- Document IT's portfolio of standardizes services, underpinned by repeatable process methodologies,
- Present a well-defined IT service offering to IT's business unit customers,
- Develop a shared understanding between business and IT of the increased costs of ordering custom services that are not in the catalog."
IT Service Portfolio Management Tools Encroach on IT Service Desk and ITAM Markets,
Kris Brittain, Deb Curtis, et al., Gartner, Inc.
"IT Service Portfolio Management products are intended to:"
- Document the catalog of standardized IT services, along with their standard, supported architectures, and contracts with internal and external service providers
- Automate the process workflow for ordering and delivering IT services, including task definition and dissemination
- Report on service quality and costs"
Cool Vendors in IT Service Portfolio Management and IT Service Dependency Mapping,
Kris Brittain, Deb Curtis, et al., Gartner, Inc.
