newScale Wins Editor's Choice In
InformationWeek Service Catalog Rolling Review
Evaluation of Service Catalog Products Cites
newScale's "Powerful" and "Superb" Software
San Mateo, CA - November 5, 2009 - newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that InformationWeek selected newScale as the "Editor's Choice" in the publication's Rolling Review of Service Catalog products.
newScale was chosen as the Editor's Choice for several reasons: "We liked newScale based on its easy workflow development, incorporation of both business and technical services, massive number of templates, and ITIL v3 roles already built into the tool." As stated in the review, "newScale did well based on our criteria, which included ease of use, administration, and integration capabilities." The review also cited the enterprise-class scalability of newScale's solution, noting that "Its architecture and design also would let it scale and change along with a business." Excerpts from the review are included below.
Service Catalog Templates
The InformationWeek review outlined the benefits of the pre-built Service Catalog templates offered by newScale, referring to the "more than 1,200 service templates that help organizations get started with the potentially daunting task of setting up and automating services." The author noted that the newScale templates "provided a fantastic way to jump-start IT and business processes." And while other vendors also offer templates, the review commented that "their breadth and depth were dwarfed by newScale's offering."
Service Design and Workflow
The review stated that "We were also impressed with newScale's service designs and workflow". The author wrote that "newScale also includes a powerful script-free workflow engine that allows you to create either simple or complex steps that need to occur for the services to be provisioned." The report goes on to remark that "It was a piece of cake to design service kits that comprise multiple services." The review highlighted newScale's self-service request forms and re-usable form components, noting that "The forms designer was also very powerful... The forms were entirely wizard driven and easy to create."
Reporting
The review recognized the fact that newScale software's "ability to track the status of requests and analyze cost metrics also was superb." This capability allows users to "set and manage SLAs, operating-level agreements, and other business objectives tied to services." The reporting functionality was recognized as providing "much of the illusive data that is required to transform an IT shop into a service-centric organization."
Pre-Defined ITIL Roles
Finally, the reviewer noted the value of the pre-defined ITIL role templates provided in newScale software. The article included the following statements: "From business relationship manager to tester to service designer, you have the ability to leverage the ITIL v3 defined roles and customize access permissions from the templates. Working within ITIL practices will reduce the time it takes to create a complex hierarchy in large organizations, so we were pleased to see this feature included."
"It is an honor to be recognized by InformationWeek as the Editors' Choice for Service Catalog products. newScale pioneered the Service Catalog market and we are widely recognized as the industry leader in terms of market share and innovation," said Scott Hammond, president and ceo of newScale. "The confirmation of our product superiority in this competitive assessment provides additional validation of our Service Catalog leadership position."
The full text of the InformationWeek Rolling Review for Service Catalog products is available online here. This November 2, 2009 issue stated that "newScale shines among competitive service catalog choices" and concluded, "For our test environment, we would select newScale based on its powerful workflow engine, ability to manage objectives, and number of service templates."
About InformationWeek
InformationWeek is the business technology market's foremost multimedia brand. We recognize that business technology executives use various platforms for different reasons throughout the technology decision-making process, and we develop our content accordingly. The real-world IT experience and expertise of our editors, reporters, bloggers, and analysts have earned the trust of our business technology executive audience. Visit www.informationweek.com.
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.7 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including more than twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale web site at www.newscale.com or call 650-403-7700.
For newScale:
Lisa Sheeran
Sheeran/Jager Communication
+1 510-724-2267
press@newscale.com
Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.
