newScale Extends Technology Alliance Relationship With BMC Software
Service Catalog Leader Promotes Out-of-the-Box Integration with BMC Remedy IT Service Management
FOSTER CITY, CA – May 1, 2006 – newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management solutions, today announced an expanded relationship with BMC® Software Inc. BMC Software awarded newScale software solutions the status of Validated MarketZone, which enables BMC to resell newScale products. The newScale offering allows IT organizations and managed service providers to deploy an actionable Service Catalog, enable self-service request management, and improve IT-business alignment.
newScale has been a BMC Technology Alliance Program partner since 2002, and the newScale RequestCenter® integration with BMC Remedy® IT Service Management products is in use today with more than 100,000 end-users at several Global 2000 organizations. The newScale ServiceAdapter™ for BMC Remedy IT Service Management was validated by a third-party lab last fall and is now awarded the status of BMC MarketZone Validated. To learn more about the validated newScale integration and download the integration note, go to the BMC Software website at http://liberty.remedy.com/cgi-bin/partners/vudetail_ta.cgi?pid=RAM000000000349%7CTYPE00000000293%7C000000000000346 .
"The combination of newScale software, together with BMC technologies, provides a compelling IT Service Management offering for our mutual customers," said Mark Hamilton, vice president of marketing for newScale. "BMC evaluated newScale products and found our approach for an actionable IT Service Catalog and request management to be the best-of-breed in the industry. newScale’s proven ability to achieve broad self-service adoption and ensure repeatable service delivery processes provides our customers with a means to improve end-user satisfaction and increase IT operational efficiency."
Most large companies have multiple, conflicting and disparate mechanisms for requesting IT services – often with hundreds of Web forms, several homegrown systems, and numerous fulfillment applications. An actionable Service Catalog can provide IT operations and managed service providers with a single point of entry for any request for services. As a critical element of the IT Infrastructure Library (ITIL), the Service Catalog makes IT services more meaningful and accessible to business users, delivering a business-oriented “front office” for IT. newScale’s “front office” applications provide a seamless interface to the most widely deployed service management tools – with proven integrations to service desk, change management, identity management, asset management, configuration management database (CMDB), and other back-end systems. newScale solutions are designed to integrate with the broad range of complementary BMC technologies to deliver a comprehensive view of the IT service portfolio, while also enabling the end-to-end process for provisioning services requested by business users.
“This new partnership with BMC Software provides a worldwide channel for Global 2000 organizations seeking to adopt newScale’s market-leading IT Service Catalog software,” continues Hamilton. “Our joint customers’ IT organizations have achieved a quick, visible win by implementing newScale solutions as a front-end to existing BMC Remedy systems. Together with BMC Software, we can ensure streamlined integration between our “front office” and “back office” applications for IT – delivering rapid deployment and reducing total cost of ownership for our combined solutions.”
About newScale, Inc.
newScale, Inc. is the leader in Service Portfolio Management and IT Service Catalog software solutions, with more than one million users worldwide. newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers – including twenty percent of the Fortune 50 – benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.
For newScale:
Lisa Sheeran
Sheeran/Jager Communication
+1 510-724-2267
press@newscale.com
Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.
