newScale Selected by Ford Motor Company for Service Catalog and Service Request Management
Automotive Industry Leader Standardizes on newScale RequestCenter® To Comply with ITIL Version 3 Request Fulfillment Process
San Mateo, CA - October 20, 2008 - newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global automotive industry leader, will implement newScale RequestCenter® to streamline the request management process for IT services across the enterprise.
"As a highly scalable and mature request management solution, newScale RequestCenter is ideally suited to helping us achieve our IT service management goals in the timeframe we required," said Jeff Lemmer, Manager of Global IT Infrastructure Services Delivery at Ford Motor Company.
This request management initiative is one of the strategic projects in Ford's IT service management program. The objective is to implement a global service request management process to improve IT operational efficiency, reduce request fulfillment cycle times, and drive down costs. This required a Web-based self-service software system to streamline the input of all IT requests, track forecasted demand patterns, and analyze service request metrics to optimize fulfillment. The company selected the newScale RequestCenter software solution after an in-depth selection process, including a pilot of the service request management module offered by its service desk vendor.
"It is important to note that, despite the marketing hype to the contrary, the service request and self-service portal capabilities offered by IT service desk vendors do not address the full range of ITSPM requirements," according to the Gartner, Inc. report "Conference Polling Reveals Top-Priority Functions Being Evaluated in Early-Stage IT Service Portfolio Management (ITSPM) Implementations" (April 29, 2008) by analysts Kris Brittain and Debra Curtis.
"Innovation is a hallmark at Ford Motor Company, and they have an excellent reputation for optimizing complex and global manufacturing processes," said Scott Hammond, CEO of newScale. "We are delighted that Ford has chosen to rely on newScale to optimize its IT request fulfillment process, improve the quality of service delivery, and provide better insight into its IT service operations across the enterprise. This latest addition to our customer base underscores our leadership in the Service Catalog market."
About Ford Motor Company (NYSE: F)
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 229,000 employees and about 90 plants worldwide, the company's core and affiliated automotive brands include Ford, Lincoln, Mercury, Volvo and Mazda. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford's products, please visit http://www.ford.com/.
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.5 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including more than twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale web site at www.newscale.com or call 650-403-7700.
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