Co-authored by Bill Fine and Rodrigo Flores of newScale
Together with Troy DuMoulin of Pink Elephant
Now in its 2nd Edition!
This definitive "how to" Service Catalog book for ITIL practitioners was introduced before the ITIL version 3 refresh. With rave reviews and numerous sell-outs, a new, second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples. You can purchase this book through Amazon.com. If you have any questions about newScale or the Service Catalog, please contact us at sales@newscale.com.
Building on the success of the first edition, the new edition is aligned with the latest, vital ITIL version 3 content. At the core of this volume is the fundamental principle that the IT Service Catalog has transformed from its role as being one output in the Service Level Management process to becoming the cornerstone deliverable item of a successful IT Service Management organization.
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization.
The results of following the principles described in this book include:
- Services are made standard and rational, leading to lower costs and increased service availability
- Standard "service products" that enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning
- Controls over consumption of services are enhanced
- Improvement in the fulfillment of IT services
- Standardization of services leads to recurrent workflows, rather than expensive one-off projects
Added in this second edition, you’ll find:
- Updated roles and terminology based on ITIL version 3
- Free Service Catalog templates and a new section on Service Catalog tools
- Specific requirements for Request Fulfillment and linkage to the Service Catalog
- A new section on how to use a Service Catalog to manage supplier relationships
This new practical guide is certain to be one of the most valuable additions to your IT library.
Publish Date: August 2008 Binding: Paperback
ISBN: 978-0-9810811-0-6 Price: $59.00
