IT operations are under increasing pressure to justify the value of IT and do more with fewer resources. It's not only a matter of cost control - business decision-makers now expect financial transparency and visibility into the business benefits provided by IT. CIOs and IT operations executives must answer fundamental questions like "What does IT do? Does our IT organization do it well? How can we tell if what we spend on IT is reasonable? How does IT deliver value to the business?" newScale PortfolioCenter™ is the solution that enables IT organizations to answer these fundamental questions.
With newScale PortfolioCenter, IT service level managers can create a dynamic and tailored portfolio of service offerings — including business-relevant descriptions, service levels, service objectives, cost drivers, included service components, service options, and related configuration items. They can also manage the overall look and feel of the Service Catalog by configuring the categories, navigation, descriptions, keywords and images.
Once service offerings have been defined, they can be published through a personalized and intuitive Web-based view for their business unit customers — or IT management. This gives business decision-makers greater visibility into the services IT provides; they can browse the portfolio of service offerings and drill into the associated agreements, service components, and financial information.
Similarly, a more IT-focused and technology-oriented view of the portfolio can be personalized for IT executives and other IT managers — to ensure consistency and standardization across functional silos.
This is an important start and a valuable foundation, but it is just the beginning. Ultimately, the newScale Service Catalog can be made operational and actionable - by activating the newScale Service Process Libraries to incorporate other ITIL processes, by incorporating the demand management and financial management capabilities of newScale DemandCenter, and by publishing orderable services that can be requested by end users with newScale RequestCenter.
newScale PortfolioCenter is a family of solutions that includes:
- newScale Portfolio Designer™ is used to define a standard service portfolio by creating business-relevant descriptions of each potential service offering, including service components, objectives, service providers, pricing, cost drivers and other relevant details.
- newScale Service Level Manager™ provides a way to communicate potential services, evaluate service level options, identify related resources, determine cost drivers, forecast consumption, and measure agree upon service objectives.
- newScale Service Publisher™ offers tools to configure the structure and presentation of the Service Catalog to publish service offerings. newScale is unique in its flexibility to customize the service hierarchy and classifications, and the ability to create views for both business customers and IT management.
- newScale Service Process Library™ allows ITIL practitioners to link the Service Catalog to key processes for adding new service offerings, modifying service levels, determining suppliers, logging demand forecasts, fulfilling requests, or tracking financials.
To learn how newScale PortfolioCenter fits within the end-to-end lifecycle of IT service management, go to Service Strategy and Design Solutions.
