Only newScale provides fully integrated capabilities to define your portfolio of IT services, publish your Service Catalog to market IT's value, and make the catalog actionable and operational.
With newScale PortfolioCenter™, IT organizations can:
- Define and publish a professional online "brochure" of IT's services: You can showcase your service offerings in a Web browser with the consumer experience of Amazon.com, the high-touch of an Apple store, and the comprehensiveness of a managed service provider. Pre-packaged dynamic HTML templates add sizzle to the Service Catalog, improving IT's image without requiring programming skills.
- Manage your portfolio of IT services to run the business: While project portfolio management is focused on projects, Service Portfolio Management focuses on the infrastructure-related services - ranging from application hosting to workplace productivity — that represent up to 80 percent of IT spend in many enterprises. In doing so, you can optimize your IT spend and free up budget to drive more innovation and application development projects.
- Demonstrate how each IT service offering supports key business drivers: Now both business units and IT can understand which services make the biggest contribution to which business objectives. This visibility helps business unit executives to make informed decisions about their IT scope and service levels without compromising the attainment of key business objectives.
The newScale PortfolioCenter application includes the ability to:
- Determine the optimal portfolio of standardized IT service offerings and publish business-relevant descriptions of each offering with service components, objectives, comparisons, pricing, cost drivers and other relevant details. More than just a spreadsheet or Word-document, you can publish your Service Catalog as an online and interactive tool for communicating what IT does for the business.
- Leverage the newScale Service Portfolio Library™ for pre-defined business services and technical services to jump start your portfolio of service offerings. Rather than try to define each offering from scratch, your team can leverage out-of-the-box templates with standard names, descriptions, images, pricing, cost drivers, service components, and other attributes in business-relevant terminology.
- Deploy the newScale ITIL v3 Service Process Library™ for pre-defined service activities that "activate" ITIL best practices and accelerate compliance with ITIL v3. This library links your Service Catalog to key ITIL processes and provides process control for adding new service offerings, modifying service levels, determining suppliers, creating capacity plans, fulfilling requests, or tracking financials.
For more information, go to the Literature Request section to download and read the newScale PortfolioCenter Data Sheet.
