Starting from a blank slate can be challenging — it's often easier to be an editor rather than an author. With the libraries of newScale Service Catalog templates, IT organizations can leverage out-of-the-box content to jump start their Service Catalog deployment.
With the newScale Service Portfolio Library™, you can structure your portfolio of standardized service offerings with dozens of best practice templates for both business services and technical services. Rather than try to define service offerings from scratch, your team can leverage out-of-the-box service offering templates with standard names, descriptions, images, pricing, and other key attributes. With this pre-built content, you can rapidly define and publish your Service Catalog in an online "IT brochure".
IT organizations can also leverage the newScale Service Catalog Marketing Library™ to drive even higher user adoption and IT customer satisfaction. This library includes includes professionally designed Service Catalog layout templates, premium reusable images for marketing the value of IT's services, and best practice guidelines and examples on incorporating Web 2.0 technology into a Service Catalog.
For organizations adopting ITIL, the newScale ITIL v3 Service Process Library™ provides pre-defined service activities to "activate" ITIL best practices and accelerate compliance with version 3. This library links your Service Catalog to key ITIL processes for adding new services, modifying service levels, determining suppliers, logging demand forecasts, fulfilling requests, or tracking financials.
newScale also provides content for the most common service requests, ranging from end user IT services to data center infrastructures services — as well as non-IT services. newScale was the first to offer pre-built service request content to ensure a quick win and rapid implementation. Unlike other vendors that have imitated this approach, newScale's content is proven across multiple product release iterations and dozens of in-production deployments. And only newScale has more than 1,000 service request items pre-packaged as reusable content to speed deployment and drive standardization.
These newScale Service Request Libraries™ offer standard definitions, service models, images, service request forms, email templates, service workflow documentation, and detailed configuration guides with service design recommendations for the most common service requests in the following categories:
- Data Center Services — application hosting, virtual or physical servers, cloud computing, database administration, storage management, and other infrastructure services.
- End User IT Services — including PC installs and replacements, computer accessories, PDAs and handhelds, desktop software installations or upgrades.
- Access Management Services — access to applications and systems, password resets, email management, and access to network resources.
- Telecom Services — such as office and wireless phones, voicemail, calling cards, video conferencing, data circuits, and voice lines.
- Facilities Services — building maintenance, security, life safety, furniture, office move requests, conference rooms, and janitorial.
And now IT organizations can leverage the newScale Service Wizard Library™ to improve the self-service experience while encouraging adoption of IT standards to drive down costs. With a pre-built "wizard" template for ordering services, your IT staff can quickly and easily design interactive forms with a guided decision tree — steering users to the standard service package (e.g. UNIX application hosting, new standard laptop) that best matches their needs.
For more information on the newScale pre-built libraries of Service Catalog templates, go to the Literature Request section to download and read the Data Sheets.
