Starting from a blank slate can be challenging - it's often easier to be an editor rather than an author. With the newScale Service Portfolio Library™, newScale ITIL v3 Service Process Library™ and newScale Service Request Libraries™, IT organizations can leverage out-of-the-box content to jump start their Service Catalog deployment.
Only newScale offers a library of pre-defined Service Portfolio content to help you structure your portfolio of service offerings. This library offers dozens of best practice templates for both business services and technical services, with out-of-the-box service offerings, cost drivers, service levels, and images. Why start from scratch when you can begin with a well-defined, best practice foundation?
newScale libraries also provide pre-built content for the most common service requests, ranging from end user IT services to data center infrastructures services - as well as non-IT services such as workplace facilities. newScale was the first to offer pre-built service request content to ensure a quick win and rapid implementation. Unlike other Service Catalog vendors that have imitated this approach, newScale's content is proven across multiple product release iterations and dozens of in-production deployments. And only newScale has more than 1,000 service items pre-packaged as reusable content to speed deployment and drive standardization.
For organizations adopting ITIL, the newScale ITIL v3 Service Process Library™ provides pre-defined service activities to "activate" ITIL best practices and accelerate compliance with version 3. This library links your Service Catalog to key ITIL processes for adding new services, modifying service levels, determining suppliers, logging demand forecasts, fulfilling requests, or tracking financials.
With the newScale Service Portfolio Library™, you can jump start your IT Service Portfolio with pre-built service offering content. Rather than try to define business-focused service offerings from scratch, your team can leverage out-of-the-box service offering templates with standard names, descriptions, images, pricing, and other attributes in business-relevant terminology.
The newScale Service Request Libraries™ offer standard definitions, service models, images, service request forms, email templates, service workflow documentation, and detailed configuration guides with service design recommendations for the most common service requests in the following categories:
- End User IT Services — including PC installs and replacements, computer accessories, PDAs and handhelds, desktop software installations or upgrades.
- Access Management Services — access to applications and systems, password resets, email management, and access to network resources.
- Data Center Services — application hosting, new server deployments, database administration, network engineering, and systems administration.
- Telecom Services — such as office and wireless phones, voicemail, calling cards, video conferencing, data circuits, and voice lines.
- Facilities Services — building maintenance, security, life safety, furniture, office move requests, conference rooms, and janitorial.
Each of the above libraries includes newScale Consumer Web Technology™ to easily integrate third party Web interfaces into an enterprise Service Catalog while maintaining security and compliance. This includes Web services for internet search, videos, wikis, and blogs - leveraging familiar consumer technologies such as Google Custom Search and YouTube.
For more information on the newScale pre-built libraries of Service Catalog templates, go to the Literature Request section to download and read the Data Sheets.
