It all starts with the newScale Service Catalog Foundation - a common foundation supporting the business customer, end user, and IT views of the Service Catalog. By leveraging shared functionality for service design, organizational modeling, roles-based access control, service policy management, and administration, the cost of designing and maintaining your Service Catalog is reduced by more than 66 percent compared to traditional back-office tools that require custom development.
newScale helps you accomplish this dramatic total cost of ownership (TCO) savings in three ways. First, with the newScale Service Catalog Foundation, a technical service can be defined once and re-used as an element of both the Service Portfolio, and as a requestable service item in the request fulfillment process. And since newScale PortfolioCenter™, newScale DemandCenter™ and newScale RequestCenter® are the only solutions that share common service components, newScale is able to dramatically reduce total cost of ownership.
Second, with more in-production enterprise deployments than all competitors combined, newScale customers are proof that users demand an ever growing range of services in the Service Catalog - including many services outside IT. newScale customers typically have dozens of business services in the Service Portfolio, a hundred or more technical services that make up the components of a business service, and nearly one thousand service items that are requestable in the Service Catalog. Managing a Service Catalog of this scale requires an intuitive and easy-to-use environment for designing, configuring and publishing new services - as well as ongoing modification and updates of existing services.
While other Service Catalog products require dozens of hours with specialized programming skills to code each service, newScale provides reusable components, point-and-click service design, and publishing tools that can be used by your service experts without requiring costly, hard-to-find developers. Instead of thousands of hours of expensive programming time over months of elapsed time to get your Service Catalog up and running, newScale delivers hundreds of service items in production in less than 90 days.
Third, only newScale provides support for enterprise-level service governance and federated service design through your Service Catalog. Simply put, the design and management of your Service Catalog can't be dependent upon just a couple people - it simply won't scale. newScale's unique role-based access control capability means you have the ability to distribute service design across dozens or even hundreds of service owners while still maintaining critical design standards.
newScale Service Catalog Foundation is a family of solutions including:
- newScale Service Designer™ — module provides IT teams with an intuitive and easy-to-use environment for designing, configuring, and publishing new services - or modifying and updating existing services. With newScale ServiceDesigner, the complex process coordination required for request fulfillment can be quickly configured and easily maintained. Even non-technical members of service teams can design services and make changes to the fulfillment process - including work plans, work queues, routing, escalations and task checklists - slashing TCO and dramatically reducing the overall time associated with maintenance.
The design and management of your Service Catalog can't depend upon one or two people - it simply won't scale. newScale's role-based access control engine provides the ability to distribute the design across multiple service owners in different service teams and functional silos. After all, the Service Catalog doesn't just include services from the desktop or help desk teams; there are services that need to be included from the infrastructure group, the application teams, and even service functions outside of IT. newScale is the only vendor with the ability to effectively distribute service design to tens or even hundreds of service owners.
- newScale Organization Designer™ — is the only solution with the proven ability to model and manage the complex structure of enterprise IT organizations and business units designed specifically to support Service Catalog deployments. To ensure that the structure and management of the Service Catalog maps to your IT organization's roles and processes, newScale provides dozens of pre-built ITIL-compatible roles and out-of-the-box process templates.
With newScale distributed catalog management capabilities, IT can easily define a hierarchical organizational structure and manage differentiated access rights and authorization processes for business customers, service process owners, service designer and service maintenance teams.
- newScale Service Administrator™ — incorporates the real world experience of dozens of Service Catalog deployments, to offer built-in synchronization with directories and single-sign-on to manage entitlements across different roles, functions and geographies - for thousands of users spanning multiple business divisions. newScale Service Administrator also allows IT to customize the service catalogs look and feel to meet your organizations unique branding needs.
To learn how the newScale Service Catalog Foundation fits within the end-to-end lifecycle of IT service management, go to Solutions.
