Many vendors want you to think that their integrated help desk/service catalog suite provides all the integration you'll need for a successful Service Catalog deployment. But the single-integration approach of most ITSM vendors simply does not meet the real-world requirements of most IT organizations. With experience at nearly 100 customers, newScale's understands that successful Service Catalogs must be integrated with broad range of back-end systems from a wide range of vendors.
Typical integrations include the service desk, change management, and asset management or configuration management databases (CMDB). And at most customers, there is not a single ITSM vendor that controls all those systems — there are multiple systems from multiple vendors. But the integration requirements don't stop there - other common integrations include identity management, e-procurement, project portfolio management applications — as well as integrations with portals, single sign-on, and enterprise directory tools. Suite vendor's integration approaches are simply not prepared to deal with the real-life integration required to make Service Catalogs successful.
This is where the newScale Service Integration Hub™ shines. It provides a standards-based integration framework to interface with and complement other IT management software applications and legacy systems. By providing a flexible integration architecture and packaged adapters, newScale enhances the overall value of its applications — and complements existing investments in other third-party systems.
newScale Service Integration Hub offers packaged adapters for HP Service Desk and BMC Remedy. The newScale Service Integration Hub also provides JSR168 compliant portlets to enhance the value provided by newScale RequestCenter enabling a true user-facing front office regardless of the mixture of back office systems you have in place.
For more details on newScale Service Catalog solutions, please go to our Literature Request Section to read the newScale Solution Overview Brochure or Solution Data Sheets.
