IT has never lacked for measurement. However, most IT measures focus on technical and operational metrics that remain a mystery to business users. Data focused on monitoring specific technologies and systems doesn't necessarily help make IT service delivery more cost-effective or responsive to business demand. Even worse, these metrics give no indication of how IT's services contribute to the overall success of the business.
newScale Service Reporting and Analytics™ provides a complete analytical and advanced reporting solution for greater visibility and control of IT services - ensuring continual improvement for your Service Catalog initiative. While other Service Catalog tools provide a few basic canned reports for managing service requests, only newScale delivers a pre-built Service Catalog data mart and powerful options for in-depth reporting and analysis across the portfolio and request view of the Service Catalog.
newScale Service Reporting and Analytics consists of the following modules:
- newScale Service Reporting™ — Each newScale product includes dozens of out-of-the-box reports and key performance indicators for service volume, service level achievement and other service performance and IT management metrics.
- newScale Advanced Service Reporting™ — This configurable ad-hoc reporting option delivers insight into detailed service demand and service team performance data, allowing service managers to drive continual improvement.
- newScale Service Analytics™ — The analytics option provides the ability to drill down into multi-dimensional data cubes, enabling IT executives and service teams to do root cause analysis and rapidly adapt to the changing needs of the business.
To learn how newScale Service Reporting and Analytics capabilities fit within the end-to-end lifecycle of IT service management, go to Continual Service Improvement Solutions.
