newScale offers advanced reporting capabilities to support continual service improvement for your Service Catalog deployment. Beyond just a few simple canned reports, newScale Service Reporting™ provides extensive advanced reporting capabilities.
Leveraging years of Service Catalog experience and proven success with enterprise-wide Service Catalog deployments, newScale has invested in a best-in-class reporting solution. newScale's drill-down capabilities allow IT service managers to pinpoint opportunities to streamline processes, eliminate bottlenecks, enhance service team productivity, and increase responsiveness. They can also track consumption data, budgets versus actuals, and other business relevant metrics defined in the Service Catalog.
newScale's advanced reporting capabilities allow service owners to compare similar service offerings, identify the best and worst performing services, consolidate duplicate services, and standardize service components — to reduce IT service costs by as much as 45 percent.
newScale Service Reporting includes:
- Configurable ad-hoc reporting option that delivers insight into detailed service demand and service team performance data, allowing service managers to drive continual improvement.
- The ability to drill down into the data, enabling IT executives and service teams to do root cause analysis and rapidly adapt to the changing needs of the business.
For more information, go to the Literature Request section to download and read the newScale Service Reporting Data Sheet.
