newScale ServiceLink™ provides a standards-based integration framework that enables newScale applications to interface with and complement other IT management software applications and legacy systems. By providing a flexible integration architecture and packaged adapters, newScale ServiceLink enhances the overall value provided by newScale RequestCenter® and newScale AlignmentCenter™ — and makes it easier for newScale customers to deploy an actionable IT Service Catalog while preserving existing investments in other third-party systems.
Most large companies have multiple, conflicting and disparate mechanisms for requesting IT services — often with hundreds of Web forms, several homegrown systems, and numerous fulfillment applications. An actionable Service Catalog can provide IT operations and managed service providers with a single point of entry for any request for services. The Service Catalog makes IT services more meaningful and accessible to business users, delivering a business-oriented "front office" for IT. newScale's solution integrates with a variety of other systems to provide a comprehensive view of the IT service portfolio, while also enabling the end-to-end process for provisioning services requested by business users.
newScale has deployed integrations with back-end fulfillment systems including service desk, change management, identity management, asset management, configuration management database (CMDB), e-procurement, and project portfolio management applications — as well as integrations with portal, single sign-on, and enterprise directory tools on the front-end. Specific newScale ServiceAdapters™ are available for commonly deployed solutions such as BMC Software's Remedy IT Service Management, HP OpenView Service Desk, and IBM Tivoli Identity Manager.
newScale IT Service Catalog and Service Portfolio Management software enables the standardization, communication, ordering, automation, and delivery of IT services. newScale integrates with existing systems that traditionally focus on technology silos — such as the help desk, security, assets, or applications — and allows IT organizations to manage the end-to-end service across a heterogenous IT infrastructure. With newScale ServiceLink and newScale ServiceAdapters, enterprises and managed service providers can leverage a flexible integration architecture and proven out-of-the-box adapters to allow for rapid deployment and a comprehensive IT service management solution.
For more details on newScale ServiceLink, please go to our Product Library to read the newScale ServiceLink™ Data Sheet.
