Our Knowledge Services practice builds processes, tools, technical publications and training programs to support newScale's Service Catalog initiatives and the successful deployment of newScale solutions. Knowledge Services delivers the following services:
Training and YES! Program
newScale training designs and delivers experiential courses for both business and technical users. Our trainers combine deep institutionalized Service Catalog knowledge with the latest training practices to produce courses that help guide customers' Service Catalog strategy and related processes, initiate rapid deployment of newScale solutions and form a foundation for customer self-reliance. Training courses are delivered in a classroom setting or via the web and are available in a variety of locations, including on-site at customer facilities.
The newScale YES! (Your Education Services) program provides on-demand education services and access to knowledge services for customers and partners who need to have questions answered quickly and easily as they expand their newScale IT Service Catalog solution. newScale YES! is an additional offering to help customers configure and deploy services better and faster and supplements our on-site training and consulting services.
newScale YES! program is staffed with Service Catalog and newScale solution experts and provides practical how-to advice to subscribing customers and partners. newScale YES! experts manage:
- A newScale YES! Web Forum
- A newScale YES! Knowledgebase
- Regular newScale YES! publications and case studies illustrating Service Catalog best practices
- On-demand education
- Telephone, email and instant messenger consulting
Methodology and Best Practice Development
The Methodology and Best Practice Development team is chartered with the creation and maintenance of newScale's methodologies and best practices. Our experience with hundreds of solution deployment projects has created an iterative, proven methodology for successfully deploying newScale RequestCenter and newScale AlignmentCenter as the foundation for Service Catalog initiatives.
Our methodology, the Universal Delivery Model (UDM), is based on the lessons learned and successes gained from each deployment. The Methodology and Best Practice Development team continually tunes and extends the methodology, tools, templates and best practices based on real world deployment experiences to ensure that we save customers and partners' time, reduce costs and mitigate risk throughout the solution deployment process.
Technical Publications
newScale Technical Publications produces the technical documentation and online Help for the products released by newScale's Product Development team. The installation guides, release notes, development kits, and user guides are published and maintained for customer use.
