IT has never lacked for measurement. However, most IT measures focus on technical and operational metrics that remain a mystery to business users. Data focused on monitoring specific technologies and systems doesn't necessarily help make IT service delivery more cost-effective or responsive to business demand. Even worse, these metrics give no indication of how IT's services contribute to the overall success of the business.

newScale Continual Service Improvement Solution will ensure the success of your Service Catalog initiative with analytics and advanced reporting that deliver improved visibility and control over IT services. Other Service Catalog tools provide a few basic canned reports for managing service requests. Yet only newScale offers a pre-built Service Catalog data mart and powerful options for in-depth reporting and analysis of business-relevant data.

newScale's solution is the only complete Service Reporting and Analytics solution to support both the portfolio and request views of the Service Catalog. Beyond just a few simple canned service request status reports available from the competitors, newScale provides extensive pre-built reporting, KPIs, data mart, data cubes, and in-depth analysis capabilities that enable customers to detect performance bottlenecks and monitor consumption at a service-by-service level.

Unlike traditional static reports and spreadsheets, newScale's advanced reporting and data mining provide meaningful on-demand insight into granular data - enabling proactive planning and business intelligence across multiple dimensions and measures. Drill-down capability enables service managers to quickly identify the root cause of service delivery performance issues and take immediate corrective action. Time series information empowers IT managers to forecast business unit demand, evaluate service performance trends, and model scenarios for resource planning.

newScale solutions for continual service improvement deliver up-to-the-moment business and operational insight for faster, smarter business decisions and superior IT service delivery:

For more details on newScale Continual Service Improvement solutions, please go to our Literature Request Section to read the newScale Solution Overview Brochure or Solution Data Sheets.