newScale Continual Service Improvement Solution is the only complete Service Reporting and Analytics solution to support both the portfolio and request views of the service catalog. Beyond just a few simple canned service request status reports available from the competitors, newScale provides extensive pre-built reporting, KPIs, data mart, data cubes, and in-depth analysis capabilities that enable customers to detect performance bottlenecks and monitor consumption at a service-by-service level.

For many IT organizations, service planning is done through a patchwork of spreadsheets using high-level, static reporting information and technical metrics. They lack real-time visibility into the right data to measure and assess the performance and business impact of IT operations.

Unlike traditional static reports and spreadsheets, newScale's advanced reporting and data mining provide meaningful on-demand insight into granular data — enabling proactive planning and business intelligence across multiple dimensions and measures. Drill-down capability enables service managers to quickly identify the root cause of service delivery performance issues and take immediate corrective action. Time series information empowers IT managers to forecast business unit demand, evaluate service performance trends, and model scenarios for resource planning.

newScale provides a complete analytical and advanced reporting solution for greater visibility and control of IT services — ensuring continual improvement for your Service Catalog initiative. Other Service Catalog tools provide a few basic canned reports for managing service requests.

newScale Continual Service Improvement delivers up-to-the-moment business and operational insight for faster, smarter business decisions and superior IT service delivery.

For more details on newScale Continual Service Improvement solutions, please go to our Literature Request Section to read the newScale Solution Overview Brochure or Solution Data Sheets.