IT operations are under increasing pressure to justify the value of IT and do more with fewer resources. It's not only a matter of cost control — business decision-makers now expect financial transparency and visibility into the business benefits provided by IT. CIOs and IT operations executives must answer fundamental questions like "What does IT do? Does our IT organization do it well? How can we tell if what we spend on IT is reasonable? How does IT deliver value to the business?"

newScale's solutions for service strategy and service design enable IT organizations to answer these fundamental questions. Based on the ITIL concepts of service level management and Service Portfolio management, newScale PortfolioCenter helps IT organizations evaluate, define, standardize, and publish IT service offerings that meet business needs. And with newScale DemandCenter, business relationship managers and financial managers can improve IT-business alignment through more effective planning, budgeting, and demand forecasting.

With newScale PortfolioCenter™ , IT organizations can create a dynamic and tailored portfolio of service offerings — including business-relevant descriptions, service levels, service objectives, cost drivers, included service components, service options, and related configuration items. They can also manage the overall look and feel of their Service Catalog by configuring the categories, navigation, descriptions, keywords and images.

This is an important start and a valuable foundation, but it is just the beginning. Ultimately, the newScale Service Catalog can be made operational and actionable — by activating the newScale Service Process Libraries to incorporate other ITIL processes, by incorporating the demand management and financial management capabilities of newScale DemandCenter, and by publishing orderable services that can be requested by end users with newScale RequestCenter.

For more details on newScale Service Strategy and Design solutions, please go to our Literature Request Section to read the newScale Solution Overview Brochure or Solution Data Sheets.