Most IT organizations continue to struggle with explaining what they do to support their business unit customers, and why it costs so much. Instead of a partnership between IT and business, IT is continually on the defensive, reacting to the dissatisfaction of their customer. IT has to justify costs simply to protect their jobs against encroachment by lower-cost alternatives that do not offer the right solution for the business. Fortunately industry experts and the new ITIL v3 standard have a prescription for ending this frustration and establishing a working partnership. The first step is to define the standard services IT offers - or can offer - in a Service Catalog. From there, IT can transition these services into production and make them operational by providing an easy-to-use Service Catalog portal for end users to request services.

newScale's solutions for service strategy and service design enable IT organizations to deliver on this first step. Based on the ITIL concept of Service Portfolio management, newScale PortfolioCenter™ helps IT organizations evaluate, define, standardize, and publish IT service offerings that meet business needs. And with newScale DemandCenter™, business relationship managers and financial managers can improve IT-business alignment through more effective planning, budgeting, and demand forecasting.

With newScale PortfolioCenter , IT organizations can create a dynamic and tailored portfolio of service offerings - including business-relevant descriptions, service levels, service objectives, cost drivers, included service components, service options, and related configuration items. They can also manage the overall look and feel of their Service Catalog by configuring the categories, navigation, descriptions, keywords and images.

This is an important start and a valuable foundation, but it is just the beginning. Ultimately, the newScale Service Catalog can be made operational and actionable - by activating the newScale ITIL v3 Service Process Library to incorporate other ITIL processes, by incorporating the demand management and financial management capabilities of newScale DemandCenter, and by publishing orderable services that can be requested by end users with newScale RequestCenter®.

For more details on newScale Service Strategy and Design solutions, please go to our Literature Request Section to read the newScale Solution Overview Brochure or Solution Data Sheets.